AGREEMENT BETWEEN USER AND SPRINT LABS, INC
These terms of service (the “Terms”) are a legally binding agreement between you, the user or entity accepting these terms (“Customer” or “you”), and Sprint Labs, Inc. doing business as “Buster” (“Buster,” “we,” or “us”) regarding your access and usage of the Buster platform and platform services. Your use of, access to, or placement of any order on the Buster platform, or any part thereof, is subject to your acceptance of these terms without any modifications.
PLEASE READ THESE TERMS CAREFULLY. BY USING, ACCESSING, OR PLACING ANY ORDERS ON THE BUSTER PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS, AGREE TO BE BOUND BY THEM, AND THAT YOU ARE AT LEAST 18 YEARS OF AGE (OR HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION). IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU HAVE THE ORGANIZATIONAL AND LEGAL AUTHORITY TO BIND SUCH COMPANY OR ORGANIZATION TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE BUSTER PLATFORM OR ANY OF ITS SERVICES.
Sprint Labs, Inc reserves the right to refuse access to or use of the Buster platform or platform services for noncompliance with any part of these terms. These terms are void where prohibited by law, and any rights to access or use Buster are revoked in such jurisdictions. By accessing or using the Buster platform, you agree to comply with any additional terms, conditions, policies, and documents that may be incorporated by reference, including without limitation, the Buster privacy policy.
DEFINITIONS
Any capitalized terms used herein but not otherwise defined will have the meanings set forth below:
“Buster Platform” means the data insight software-as-a-service platform operated through the Site by Sprint Labs, Inc.
“Authorized User” means an individual employee or contractor of Customer who has been assigned unique login credentials to access and use the Platform Service, whether or not that individual is accessing or using the Platform Service at any particular time.
“Customer Content” means any data, materials, or information made available for upload or input to the Buster Platform or Platform Service by or on behalf of Customer or any Authorized User, including, without limitation, any data or information obtained through any Customer Data Source.
“Customer Data Source” means any third-party application or data source belonging to or licensed by Customer and which Customer has authorized for use with the Buster Platform and supplementary third-party software, and from which Customer has authorized the extraction, loading, and transformation of Customer Content into the Buster Platform for analysis, synthesis, categorization, and/or summary in accordance with the specific scope of the Platform Services specified in the Order.
“Data Connectors” means any system-to-system applications provided directly by Sprint Labs, Inc or by means of a Third Party Service (as defined below), through which Customer Content is uploaded or inputted to the Buster Platform from Customer’s systems or from a Customer Data Source.
“Dashboard Deliverables” means the augmented analytics delivered by Sprint Labs, Inc to Customer through APIs, web components, display on the Buster Platform’s customer-facing dashboard, and any other embeddable offering.
“Documentation” means any printed, electronic, or online user instructions, help files, or other documentation made available by Sprint Labs, Inc and relating to the Buster Platform and/or Platform Service, as may be updated from time to time.
“Order” means any online order specifying the Platform Service to be provided hereunder, including in connection with any applicable Subscription Plan, and incorporating these Terms, and which is entered into between Customer and Sprint Labs, Inc. Sprint Labs, Inc may choose not to accept Orders at its sole and absolute discretion.
“Platform Service” means the web-based services included in Customer’s Subscription Plan, as specified in the Order, that are facilitated by the Buster Platform.
“Site” means the Buster website with a homepage at https://www.buster.so, its subdomains and/or other websites, and any associated mobile or desktop applications designated by Sprint Labs, Inc for use with the Platform Service from time to time.
ACCESS TO THE PLATFORM SERVICE
Subject to and upon compliance with the terms set forth herein, Sprint Labs, Inc ("Buster") will provide access to the Platform Service to the Authorized Users of its customers during the subscription period (or trial period, if applicable), for internal business purposes only. Customer's access to the Platform Service may be limited by the terms of the Subscription Plan selected by the customer and identified on an applicable Order or as otherwise set forth in the Documentation.
Buster reserves the right to determine and limit the scope of the customer's access to the Platform Service, including but not limited to storage capacity and computational capacity for specific features or functionality. The Dashboard Deliverables, Customer Content, Customer Data Source, Data Connectors, and Site are governed by the terms set forth in the Documentation and applicable Subscription Plan.
By accessing and using the Buster Platform Service, the customer agrees to comply with all the terms set forth herein. Any violation of these terms may result in the termination of access to the Platform Service.
Buster may, at its sole discretion, introduce new features, functionalities, “beta” or “alpha” services, or early release products (collectively, “Beta Features”), which may be offered on an experimental basis and may be modified or discontinued at any time without notice. Beta Features are provided “as is” and without warranties of any kind. Customer acknowledges that Beta Features may not be fully tested, may contain bugs, and may be subject to performance or reliability issues. Customer’s use of Beta Features is voluntary and at Customer’s own risk.
USER ACCOUNTS
To access and utilize the Buster Platform Service or certain features thereof, you may need to create an account with Sprint Labs, Inc (doing business as "Buster") (a “User Account”). You are required to provide accurate, complete, and current information when prompted by the applicable registration or login form, and you are responsible for keeping such information up to date. You are responsible for all activities conducted through your User Account, regardless of who conducts those activities. It is your responsibility to maintain the confidentiality of any user IDs, passwords, and other credentials associated with your User Account, and you must notify Sprint Labs, Inc immediately if you suspect or detect any unauthorized access or use of your User Account or associated user IDs, passwords, or other credentials. You must cooperate with Sprint Labs, Inc and take all necessary actions to maintain or enhance the security of the Buster Platform, the Platform Service, Sprint Labs, Inc's computing systems and networks, and your access to the Platform Service. Sprint Labs, Inc is not liable for any loss or damage arising from your (or your Authorized Users’) failure to comply with this Section 3.
Customer is responsible for ensuring that all Authorized Users comply with these Terms and any other policies referenced herein. Customer acknowledges that it must maintain accurate and updated contact and billing information to avoid interruptions in service.
RESTRICTIONS
As a user of the Buster Platform and Platform Service, you agree to utilize the same only for your internal business operations, conforming to all applicable laws and the Documentation provided. You shall not (and shall prevent your Authorized Users from): (i) modify, copy, reproduce, frame, mirror, decompile, disassemble or create derivative works of the Buster Platform, Platform Service or any related software or materials (excluding circumstances where reverse engineering is legally permissible); (ii) offer third parties access to the Buster Platform or any of the Platform Service, or employ any of the Buster Platform or Platform Service for time sharing or similar purposes for the benefit of any third party; (iii) sell, resell, rent or lease the Buster Platform or Platform Service; (iv) erase or remove any copyright or proprietary notices contained in the Buster Platform or Platform Service or any output of the same; (v) breach, disable or tamper with, or develop or use (or attempt) any workaround for, any security measure provided or used by the Buster Platform or Platform Service; (vi) use any bot, web crawler or non-human user to access the Buster Platform or Platform Service; (vii) access or use (or allow a third party to access or use) the Buster Platform or Platform Service for any illegal purpose or for benchmarking or competitive purposes; (viii) attempt to obtain unauthorized access to the Buster Platform, Platform Service, or any related systems, software or networks; (ix) access the Buster Platform or Platform Service to develop a competitive product or service, or copy any features, functions or graphics of the Buster Platform or Platform Service; (x) use the Buster Platform or Platform Service to send viruses or malicious code; or (xi) make any use of, or take any other action with respect to, the Buster Platform, the Platform Service, or any component of the foregoing in a manner that violates applicable law or any provision of these Terms. Buster may terminate or suspend your or any Authorized User’s access to the Buster Platform and Platform Service or any component thereof, if Buster reasonably believes that you or any Authorized User has violated any of these Terms. Customer shall be responsible for any breach of these Terms by the Customer or any Authorized User.
You further agree not to use the Platform Service to generate unlawful, deceptive, or fraudulent content, and not to rely on the Platform Service to make critical financial, legal, health, or professional decisions without independently verifying the accuracy and reliability of outputs.
Customer acknowledges and agrees that Customer is fully responsible for the conduct of its Authorized Users and any Clients (as defined below), and any breach of these Terms by such parties shall be deemed a breach by Customer. Customer agrees to enforce compliance with the Terms among Authorized Users and Clients, and Customer shall be fully liable for any misuse, unauthorized activities, or violations committed by them.
CUSTOMER CONTENT
Customer content
Buster acknowledges that its ability to provide the Platform Service to the Customer and its Authorized Users is dependent upon the Customer making available to Buster, for access by Buster through its Data Connectors, all required Customer Content. As between Buster and the Customer, the Customer is solely and exclusively responsible for providing all authorizations, and securing all authorizations from all Customer Data Sources, necessary to accomplish the foregoing. Buster shall not be held liable to the Customer or any third party for any failure, delay, or deficiency in its performance of the Platform Service arising from (i) any failure by the Customer or any Customer Data Source to authorize connection to the Data Connectors, (ii) any system failure or technical deficiency on the part of the Customer or any Customer Data Source that prevents or limits access by Buster to Customer Content or other necessary Customer content, materials, data, or information, or (iii) any failure by the Customer or any Customer Data Source to provide full, complete, and accurate Customer Content or other necessary Customer content, materials, data, or information.
For the avoidance of doubt, “providing Customer Content” shall include Customer’s authorization of the Platform Service to query, retrieve, and process data directly from Customer Data Sources, including the Customer’s databases, data warehouses, or other data repositories. Customer acknowledges and agrees that the Platform Service may send automated queries to these Data Sources and transform, filter, or organize the resulting query outputs to deliver the functionalities and Dashboard Deliverables set forth in the Documentation and the applicable Subscription Plan.
Customer represents and warrants that it has obtained all necessary consents, permissions, and rights to provide Customer Content to Buster. Customer acknowledges that it is responsible for ensuring that the provision and use of Customer Content complies with all applicable laws and regulations, including those related to data privacy and data security.
b. Content restrictions
As between Buster and the Customer, the Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Content. The Customer will not, and will ensure that any Authorized Users do not, upload or otherwise submit, directly or indirectly, and including through any Customer Data Source, any Customer Content or other information, materials, or content that: (a) infringes the intellectual property rights, rights of privacy or publicity, or other proprietary rights of any third party, (b) violates any applicable law, or (c) contains any malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code. Buster acknowledges that neither the Platform Service nor the Site is designed with security and access management for processing or storing any personal information that imposes specific data security obligations on Buster for the processing or storage of such data, including, without limitation, any “nonpublic personal information” as defined under the Gramm-Leach-Bliley Act, cardholder, payment card, or related information protected by the Payment Card Industry Data Security Standard, “protected health information” as defined under the Health and Insurance Portability and Accountability Act of 1996, or other information similar to any of the foregoing, however described, as defined under applicable law (each of the foregoing, “Prohibited Content”). The Customer shall not, and shall not permit any Authorized User or other person or entity (including any Customer Data Source) to, provide any Prohibited Content to, or upload or submit any Prohibited Data through, the Platform Service or the Site. The Customer is solely responsible for reviewing all Customer Content and shall ensure that no Customer Content constitutes or contains Prohibited Content.
In the event Customer inadvertently submits Prohibited Content or other regulated information through the Platform Service, Customer shall promptly notify Buster and cooperate in removing or deleting such data. Buster shall not be liable for any regulatory penalties or compliance failures resulting from Customer’s unauthorized submission of such data.
Customer agrees to indemnify and hold Buster harmless from any claims arising out of Customer’s or any Authorized User’s violation of data protection laws or unauthorized provision of Customer Content, including personal data or regulated information.
TECHNICAL REQUIREMENTS
You acknowledge and agree that accessing and using the Platform Service, as well as any Dashboard Deliverables, Documentation, or other features offered by Buster, may require access to telecommunications and Internet services. You understand and acknowledge that Sprint Labs, Inc is not responsible for providing or maintaining any such services, or any hardware or software needed to access and use the Platform Service, or for any costs or fees associated with such services. You and any Authorized Users are solely responsible for ensuring that you have the necessary infrastructure and services to access and use the Platform Service and its related features. Additionally, any Customer Data Source that connects to the Data Connectors or facilitates the uploading of Customer Content to the Platform Service is also solely responsible for ensuring that it has the necessary infrastructure and services to do so.
Buster makes no representation that the Platform Service is appropriate or available for use in all locations. Customer is responsible for ensuring compliance with local laws and may not access or use the Platform Service from any jurisdiction where such use is illegal.
PROFESSIONAL SERVICES
Sprint Labs, Inc, doing business as Buster, may offer professional services to its customers under a separate statement of work that reflects these terms and conditions (the “SOW”). The SOW will outline the specific professional services that Buster will provide to the customer in connection with their use of the Platform Service. The customer will cooperate and assist Buster as necessary to facilitate the performance of these professional services. If any reports, documents, or other deliverables are provided as part of these services, the customer may use them for internal business purposes in accordance with the confidentiality provisions outlined in these Terms. However, it is understood that unless explicitly stated in the SOW, the professional services do not transfer any intellectual property rights in any deliverables or work product to the customer.
In the event that Buster fails to perform the professional services as outlined in the SOW, the customer must notify Buster in writing within thirty (30) calendar days after the affected professional service is performed. The written notification must detail the basis for the customer’s assertion of non-compliance. If Buster agrees with the assertion, Buster may, at its sole discretion, either (i) re-perform the professional service (or affected portion thereof) at no additional cost to the customer, or (ii) refund the fees paid by the customer for the professional service (or affected portion thereof). These options constitute the customer’s sole and exclusive remedy and Buster’s sole and exclusive liability with respect to performance or non-performance of any professional services.
SUBSCRIPTION AND SUBSCRIPTION FEES
Subscription plans
The Platform Service is provided to the Customer on a subscription basis and is subject to the terms of the selected service plan as specified in the Order (the “Subscription Plan”). Sprint Labs, Inc (doing business as "Buster") reserves the right to modify, terminate, or replace any Subscription Plan at its sole discretion and without prior notice. Any such modification, termination, or replacement shall not affect the Customer's current subscription term or renewal until the next billing cycle.
Buster reserves the right to experiment with pricing models, special promotions, discounts, and revisions to Subscription Plans. Changes to future subscription terms (including pricing adjustments) will be communicated in advance, and continued use after the effective date of such changes constitutes acceptance.
b. Free trials
Buster may offer a free trial period (the “Trial”) at its sole discretion. Eligibility to participate in the Trial is subject to the discretion of Sprint Labs, Inc. The Customer may only use those portions of the Platform Service included in the Trial, only for the duration of that Trial and only for the purpose of evaluating the desirability of purchasing the Platform Service. The Customer's access to the Platform Service will cease upon the expiration of any Trial period unless the Customer has registered for a Subscription Plan in accordance with the terms of the Order.
c. Free plans
Buster may offer a free plan for the Platform Service, which may be subject to certain limitations and restrictions. Buster reserves the right to modify or terminate the free plan at any time and for any reason, without any liability to the customer. Buster also reserves the right to cease the customer's access to the Platform Service at any time and for any reason, including but not limited to violation of the terms and conditions of the free plan, in accordance with the terms set forth in these Terms of Service.
d. Subscription fees
The Customer shall pay Sprint Labs, Inc all subscription fees and other amounts as set forth in the Order. The Customer must have a current valid payment method acceptable to Sprint Labs, Inc in order to access the Platform Service. By providing payment information to Sprint Labs, Inc, the Customer authorizes Sprint Labs, Inc to charge the subscription fees and other amounts applicable to the Customer’s Subscription Plan at the applicable frequency and at the then-current rate. Unless otherwise specified in the Order, the subscription fees applicable to the Customer’s Subscription Plan shall be as posted on the Site as of the payment due date. Sprint Labs, Inc will bill all applicable subscription fees and other amounts in advance and to the payment method provided by the Customer during registration or to a different payment method if the Customer advises Sprint Labs, Inc in writing of a change and provides an alternate, valid payment method. Subscription fees are fully earned upon payment and are non-refundable.
If the Customer fails to make timely payments, Buster may suspend or terminate access to the Platform Service until all outstanding amounts are paid. Customer agrees to pay any reasonable costs and attorneys’ fees incurred by Buster to collect any overdue amounts.
e. Renewals
Unless otherwise specified in the Order, the Customer's Subscription Plan will automatically renew for additional subscription terms of the same length upon expiration of the initial subscription term unless the Customer cancels the Subscription Plan or Sprint Labs, Inc terminates it. The Customer must cancel the Subscription Plan before it renews for a renewal subscription period to avoid billing of subscription fees for the renewal subscription period to the payment method.
f. Cancellation
The Customer may cancel its Subscription Plan at any time; however, any such cancellation shall not become effective until the expiration of the then-current subscription term. If the Customer cancels the Subscription Plan, the Customer will continue to have access to the Platform Service in accordance with the terms of the applicable Subscription Plan for the remainder of the then-current subscription term. Sprint Labs, Inc does not provide refunds or credits with respect to the Platform Service or any Subscription Plan, including for any partially-used subscription terms. To cancel a Subscription Plan, the Customer must send a written cancellation request via email to Sprint Labs, Inc at [email protected] and include the phrase “CANCEL SUBSCRIPTION” in the subject line. Cancellations of Subscription Plans will only be effective when submitted in compliance with the requirements of, and as set forth in, this Section 5(e).
g. Taxes
The fees specified in these Terms are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, “Taxes”). The Customer shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Sprint Labs, Inc's net income.
h. Promotions
Sprint Labs, Inc may offer promotions on its website or with respect to the Platform Service (including, without limitation, Trials) that may affect pricing and that are governed by terms and conditions separate from or in addition to those in these Terms. If there is a conflict between the terms for a promotion and the provisions of these Terms, the promotion terms will govern.
TERM AND TERMINATION
Term
These terms and conditions will remain in effect as long as you use or have access to the Buster platform or platform service. Sprint Labs, Inc reserve the right to terminate or restrict your access to any or all of the Buster platform, platform service, or your user account at any time and for any reason without warning. We also reserve the right to discontinue or modify any aspect of the Buster platform or platform service at any time. Any termination of these terms and conditions will not affect any rights and obligations of the parties that have accumulated up to the date of termination. Once these terms are terminated, you will no longer be allowed to use the Buster platform or platform service.
b. Effect of termination
Once your subscription plan has expired or been terminated, all rights of the customer and any authorized user to access or use the Buster platform or platform service will be terminated immediately, except as expressly set forth in the following sentence. Any SOWs will also be terminated immediately, and Sprint Labs, Inc will cease performing all professional services. The customer will be required to pay any subscription fees, professional service fees, expenses, and other amounts due and owing to Sprint Labs, Inc as of the date of such expiration or termination, including a pro-rata portion of any fees, expenses, or other amounts incurred with respect to any partially completed professional services. After the termination of your subscription plan, but subject to the customer's full payment of all fees, expenses, and other amounts owed to Sprint Labs, Inc, we will allow the customer limited access to the Buster platform for a period that does not exceed 30 days from the date of termination. This access is solely for the purpose of downloading any customer content or dashboard deliverables hosted on or available through the Buster platform as of the date of termination. After the 30-day period, Sprint Labs, Inc will have no obligation to maintain, and may delete, any customer content or dashboard deliverables in its possession.
c. Survival
The provisions of the following sections of these terms and conditions will survive any expiration or earlier termination of the agreement: sections 1, 3, 4-6, 7, 8, 9(b)-(c), 10, 11, and 14-19.
PRIVACY
At Sprint Labs, Inc, doing business as Buster, we understand the importance of your privacy. All information collected by us is subject to our Privacy Policy. By accessing or using our Site, Platform Service, or any related Dashboard Deliverables, Documentation, Order, Customer Data Source, or Data Connectors, you consent to all actions we take with respect to your information in compliance with our Privacy Policy. As an Authorized User, you acknowledge and agree to be bound by all terms and conditions outlined in our Privacy Policy.
Customer acknowledges and agrees that it is solely responsible for compliance with all data protection and privacy laws applicable to its region or industry (including GDPR, CCPA, or other laws). Buster does not guarantee compliance with any specific data residency requirements unless specifically agreed in writing. Customer shall not use the Platform Service to process data subject to specialized data security regulations without obtaining Buster’s prior written consent.
INTELLECTUAL PROPERTY
Buster intellectual property
As between you and Sprint Labs, Inc (doing business as "Buster"), the Buster Platform, the Platform Service, and all software and other technologies used to provide the same, and all intellectual property rights therein or relating thereto (collectively, the “Buster IP”), are and shall remain the exclusive property of Sprint Labs, Inc. No rights are granted to Customer or any Authorized User hereunder other than as expressly set forth herein.
b. Customer content
As between Customer and Sprint Labs, Inc, Customer owns all right, title and interest in and to all Customer Content and Dashboard Deliverables. Customer hereby grants to Sprint Labs, Inc a nonexclusive, worldwide, transferable, sublicensable (to its subcontractors), irrevocable, royalty-free, fully paid-up license to extract, process, store, and otherwise access and use the Customer Content for purposes of providing the Platform Service and making the Buster Platform available to Customer and its Authorized Users and for such other purposes as may be set forth herein.
c. Data use rights
You acknowledge and agree that Sprint Labs, Inc may monitor Customer’s and its Authorized Users’ use of the Buster Platform and Platform Service and use data and information related to such use, including, without limitation, to compile statistical and performance information related to the provision and operation of the Buster Platform and/or Platform Service (“Aggregated Statistics”). As between Sprint Labs, Inc and Customer, the Aggregated Statistics and all intellectual property rights therein or relating thereto are and shall remain the exclusive property of Sprint Labs, Inc. Sprint Labs, Inc may, without limitation, (i) make such Aggregated Statistics publicly available, (ii) use the Aggregated Statistics to the extent and in the manner required by applicable law or regulation, and (iii) use the Aggregated Statistics to maintain, optimize and improve the Buster Platform and Platform Service, to develop, improve, or offer other Sprint Labs, Inc products or services, or to otherwise operate Sprint Labs, Inc’s business.
To the extent that the Platform Service uses AI or machine learning models, including large language models (“LLMs”), Customer agrees that Buster may use Customer queries, prompts, and related anonymized data to train, refine, and improve these models, provided that such data is de-identified and does not contain Prohibited Content.
d. Feedback
To the extent you or any Authorized User provides Sprint Labs, Inc with any suggestions, feature requests, evaluation results, feedback, or other input in relation to any aspect of the Buster Platform or Platform Service (collectively, “Feedback”), you hereby assign and agree to assign to Sprint Labs, Inc all right, title and interest in and to such Feedback, including any intellectual property rights therein, and agree that Sprint Labs, Inc will be free to use such Feedback in any manner, including by implementing such Feedback in the Buster Platform, Platform Service and/or Sprint Labs, Inc’s other technologies, products and services, without compensation or other obligation to you.
d. Open source software
Certain components of the Buster Platform may be offered under open source licenses. In such cases, your use of any open source components outside of the hosted Platform Service is governed by the applicable open source license, not by these Terms. To the extent there is any conflict between these Terms and the applicable open source license, the open source license shall control with respect to those open source components. Nothing in these Terms restricts your rights under or grants you rights that supersede the terms of any applicable open source license.
PLATFORM AND DATA SECURITY
Sprint Labs, Inc, doing business as Buster, acknowledges the importance of maintaining the confidentiality and security of its Platform Service and the Customer Content in its possession. Buster will implement and maintain appropriate physical, technical, and administrative measures to protect against unauthorized access, use, destruction, corruption, loss, or alteration of the Platform Service or any Customer Content in its control. Buster will also provide the necessary Documentation and support to Authorized Users to ensure the secure and compliant use of Data Connectors and the delivery of Dashboard Deliverables.
In the event of a security incident affecting Customer Content, Buster will, without undue delay, notify Customer of the incident once it becomes aware, and will cooperate reasonably with Customer in investigating and responding to the incident.
SERVICE AVAILABILITY AND SUPPORT
Sprint Labs, Inc, doing business as "Buster", will make reasonable efforts to ensure that the Buster platform and Platform Services are available with minimal downtime 24 hours a day, 7 days a week, subject to the terms and conditions of this Agreement. However, please note that there may be exceptions to availability commitments, including but not limited to: (a) planned downtime (with regard to which Sprint Labs, Inc will provide at least 12 hours advance notice); (b) routine maintenance times (with regard to which Sprint Labs, Inc will provide at least 12 hours advance notice); and (c) any unavailability caused by a Force Majeure Event (as defined in Section 19(b) of this Agreement).
To contact our support team, please send an email to [email protected]. We'll respond to your inquiry as soon as possible.
Unless otherwise agreed in a separate SLA, Buster does not guarantee any minimum uptime, response times, or performance metrics, and shall have no liability for any downtime or interruptions. Support obligations apply solely to the Customer, and Customer must use reasonable efforts to isolate and remediate suspected errors before contacting Buster’s support. Beta Features may not be supported or may be subject to limited or no support obligations.
THIRD PARTY APPLICATIONS
Buster's Platform Service may provide links to, integrate, or enable access to third-party applications and services (“Third Party Services”) that are not owned or controlled by Sprint Labs, Inc. Please be aware that when you access third-party websites or Third Party Services, you do so at your own risk. We recommend that you carefully review the terms and conditions and privacy policy of each third-party website or Third Party Service (“Third Party Terms”) before accessing any product or service. Sprint Labs, Inc has no control over, and assumes no responsibility for, the content, accuracy, Third Party Terms, or practices of any third-party website or Third Party Service. In addition, Sprint Labs, Inc does not monitor, verify, censor, or edit the content of any third-party website or Third Party Service. When you use or visit a third party’s website or Third Party Service, you acknowledge that such website or Third Party Service is subject to the applicable Third Party Terms, and you release Sprint Labs, Inc from any liability arising from your use of such websites or Third Party Service. You understand and agree that Sprint Labs, Inc is not responsible for the actions, products, or services of such third parties. Any such activities, and any Third Party Terms associated with such activities, are solely between you and the applicable third party.
Buster disclaims any liability arising from data loss, corruption, or misuse resulting from or in connection with Third Party Services. Customer acknowledges that integrations with Third Party Services are performed at Customer’s sole risk.
Customer acknowledges and agrees that the Platform Service may utilize third-party large language model providers (e.g., OpenAI, Anthropic) (“LLM Providers”) to process Customer queries, prompts, and related data on behalf of Customer. Such LLM Providers may receive and process excerpts of Customer Content to generate responses, insights, or Dashboard Deliverables requested by Customer or its Authorized Users. These LLM Providers operate under their own terms of service and privacy policies, which are available on their respective websites. By using the Platform Service, Customer consents to the transmission of Customer Content to these LLM Providers for such processing and acknowledges that Buster is not responsible for the acts, omissions, or data handling practices of these LLM Providers. Customer agrees to review and comply with any applicable LLM Provider terms and to indemnify and hold Buster harmless from any claim arising from LLM Providers’ handling or processing of such Customer Content. Buster will exercise commercially reasonable efforts to select reputable LLM Providers and to maintain industry-standard security measures, but Customer understands that Buster cannot guarantee the performance or data handling practices of any LLM Provider.
CONFIDENTIALITY
Confidential information
“Confidential Information” refers to any non-public information disclosed by either party during the course of these Terms that should reasonably be understood as confidential, subject to the following exclusions. The receiving party will treat Confidential Information with the same level of care it would use for its own confidential information and will not disclose it to any third party without written permission. The receiving party will use the Confidential Information solely for the purpose of fulfilling its obligations or exercising its rights under these Terms. Upon request, the receiving party will promptly destroy or return all Confidential Information belonging to the other party.
b. Exclusions
Confidential Information does not include information that: (i) becomes publicly available through no fault of the receiving party; (ii) was already in the possession of the receiving party, as evidenced by written records, before it was received from the other party; or (iii) was independently developed by the receiving party without violating this section. If the receiving party is compelled to disclose Confidential Information by law, it will, where permitted by law, promptly inform the disclosing party and reasonably cooperate with its efforts to limit or protect the disclosure, but the receiving party will not otherwise be in violation of this section.
DISCLAIMER OF WARRANTIES
Buster provides the Platform Service and Site to you on an "as is" and "as available" basis, without warranties of any kind. Sprint Labs, Inc doing business as Buster hereby disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, quality, title, and non-infringement. Neither Sprint Labs, Inc nor any person associated with Sprint Labs, Inc makes any representation or warranty with respect to the completeness, security, reliability, quality, accuracy, or availability of the Platform Service or Site. Without limiting the foregoing, neither Sprint Labs, Inc nor anyone associated with Sprint Labs, Inc represents or warrants that the Platform Service or Site, or any results generated therefrom (including, without limitation, any Dashboard Deliverables), will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Platform Service or Site, or the servers that make them available are free of viruses or other harmful components, or that the Platform Service or Site will otherwise meet your needs or expectations.
In particular, where the Platform Service uses LLMs or other AI-driven tools, Customer acknowledges that any insights, outputs, or recommendations may be incomplete, inaccurate, or biased. Customer agrees not to rely solely on such outputs for critical decisions and to verify results with independent sources. Nothing in the Platform Service constitutes financial, legal, medical, or professional advice.
If Customer relies on the Platform Service for compliance, regulatory reporting, or similar purposes, Customer does so at its own risk. Buster does not guarantee that any outputs, analytics, or Dashboard Deliverables meet specific regulatory standards, and Customer is solely responsible for ensuring compliance with applicable laws, regulations, and industry standards.
As between you and Sprint Labs, Inc, you assume all risk in connection with your use of, interpretation of, and reliance on the Platform Service, Site, and all content and results generated thereby (including, without limitation, any Dashboard Deliverables). The performance of the Platform Service and the development and delivery of Dashboard Deliverables by Sprint Labs, Inc is dependent upon and subject to the availability of Customer Content, including as may be required to be made available by Customer Data Sources. Sprint Labs, Inc shall have no responsibility or liability whatsoever for any loss, damage, or other issue caused by the unavailability, incompleteness, or inaccuracy of any such Customer Content, whether caused by the customer or a third party.
INDEMNITY
Indemnification by Buster
Buster agrees to indemnify, defend, and hold Customer harmless from and against any claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) arising out of any third party claim or suit brought against Customer alleging that the Buster Platform infringes any patent issued as of the Effective Date or any copyright or trade secret; provided, however, that (i) Customer promptly notifies Buster in writing of such claim or suit, (ii) Buster or its designee is given sole control of the defense and/or settlement of such claim or suit, and (iii) Customer provides to Buster such information and assistance as Buster or its designee may reasonably request. To the extent that Customer’s use of the Buster Platform and/or Platform Service is enjoined, Buster may, at its option, either (x) procure for Customer the right to use the Buster Platform and/or Platform Service, (y) replace the Buster Platform and/or Platform Service with another suitable solution, or (z) terminate this Agreement and refund to Customer any subscription fees paid by Customer for access to the Buster Platform and/or Platform Service during the three (3) month period prior to such termination. Buster shall have no liability under this Section or otherwise to the extent a claim or suit is based upon use of the Buster Platform and/or Platform Service in combination with infringing Customer Content, software or hardware not provided by Buster, or any failure to use the Buster Platform and Platform Service in accordance with any written instructions provided for such use. The terms in this Section shall be Customer’s sole and exclusive remedy in connection with third party claims of infringement.
b. Indemnification by Customer
You agree to indemnify, defend, and hold Buster and its officers, directors, employees, agents, licensors, and service providers harmless from and against any claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) arising out of or resulting from (a) your or any Authorized User’s access to or use of the Buster Platform or Platform Service, (b) your or any Authorized User’s violation of this Agreement or applicable law; (c) any claim that the Customer Content infringes, misappropriates, or otherwise violates the intellectual property rights or rights of privacy of any third party; and (d) any upload or submission of Prohibited Content to the Buster Platform or Platform Service by or by means of you, any Authorized User, or any Customer Data Source.
The foregoing includes any claims or liabilities arising from Customer’s use of personal data or other regulated information in violation of applicable law, or from reliance on AI-generated outputs without independent verification.
We reserve the right, at our own expense, to assume the exclusive defense and control of any action subject to indemnification by you, and in such event you agree to cooperate with us in defending such action.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Sprint Labs, Inc OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE BUSTER PLATFORM OR PLATFORM SERVICE, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, OR LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. IF Sprint Labs, Inc IS FOUND LIABLE FOR ANY LOSS OR DAMAGE UNDER ANY LEGAL THEORY RELATING IN ANY WAY TO THE SUBJECT MATTER OF THIS AGREEMENT, IN NO EVENT SHALL Sprint Labs, Inc’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, PAID BY YOU TO Sprint Labs, Inc IN THE SIX (6) MONTH PERIOD PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.
If you are not satisfied with the Buster Platform or Platform Service, your sole and exclusive remedy is to cancel your Subscription Plan and cease all access to and use of the Buster Platform and Platform Service.
Some jurisdictions do not allow the limitation of liability for incidental or consequential damages or other damages or liability, so the foregoing limitations may not apply to you. To the extent that in a particular circumstance any limitation on damages or liability set forth in this Section is prohibited by applicable law, then, instead of the provisions hereof in such particular circumstance, Sprint Labs, Inc shall be entitled to the maximum limitations on damages and liability available at law and equity in that particular circumstance.
MISCELLANEOUS
Marketing
Buster may use Customer’s name as part of a general list of clients and may refer to Customer as a client and user of the Platform Service in its general advertising and marketing materials.
b. Force Majeure
Buster will not be liable for any delay or failure in the performance of our obligations under this Agreement if the delay or failure is due to any cause outside of our reasonable control (any such cause, a “Force Majeure Event”).
c. Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder to any other person without Buster’s prior written consent. Any purported assignment in violation of this paragraph is void and of no effect. Buster may assign these Terms or its obligations hereunder without restriction. These Terms shall be binding on the parties and their permitted successors and assigns. A person who is not a party to these Terms has no right to benefit under or to enforce any provision of these Terms.
d. Export compliance
Customer agrees to comply fully with all relevant export laws and regulations of the United States and other applicable jurisdictions to ensure that neither the Buster Platform, the Platform Service, nor any direct product thereof, are: (i) exported or re-exported directly or indirectly in violation of such export laws and regulations; or (ii) used for any purposes prohibited by such export laws and regulations.
e. Government rights
If Customer is the U.S. government or any agency or other division thereof, Buster’s services are furnished under this Agreement as a "commercial item," as that term is defined and used in the U.S. Code of Federal Regulations (48 C.F.R. § 2.101) and other applicable regulations, and the government’s rights with respect to the services (and to any associated software, technical data or other materials) are limited to those expressly granted in this Agreement.
f. Governing law and venue
These Terms and any dispute or claim arising out of or related to these Terms, its subject matter or formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New York, other than such laws and case law that would result in the application of the laws of a jurisdiction other than the State of New York. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. The parties further agree that the exclusive venue and jurisdiction any dispute arising or relating to these Terms shall be a court of competent jurisdiction located in New York City, New York. You agree to waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION OR CLAIM ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
g. Waiver of jury trial and class action waiver
YOU HEREBY IRREVOCABLY WAIVE ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, SUIT, PROCEEDING, CLAIM, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS. YOU AND BUSTER EACH AGREE THAT ANY SUIT, PROCEEDING, OR OTHER ACTION ARISING OUT OF OR RELATED TO THESE TERMS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
h. Notices
Buster may give notice to Customer by means of electronic mail to Customer’s e-mail address on record with Buster (including any email account associated with Customer’s User Account) or by written communication sent by first class postage prepaid mail or nationally recognized overnight delivery service to Customer’s address on record with Buster. Customer may give notice to Buster by written communication sent by first class postage prepaid mail or nationally recognized overnight delivery service addressed to:
Sprint Labs, Inc
1333 Valley Grove Way
American Fork, UT 84062
Notice shall be deemed to have been given upon receipt or, if earlier, two (2) business days after mailing, as applicable. All communications and notices to be made or given pursuant to these Terms shall be in the English language. For contractual purposes, you consent to receive communications from us in electronic form and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
i. Severability and waiver
If any part or provision of these Terms is held by a court of competent jurisdiction to be invalid, unenforceable, or in conflict with the law, that part or provision shall be replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision, and the remainder of these Terms will continue in full force and effect. Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If we waive any breach of these Terms, such waiver will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.
j. Embedding rights
Notwithstanding the prohibition on third-party access and use in the Terms, Buster grants Customer the right to integrate Dashboard Deliverables with Customer’s software or service (the “Customer Product”) and to utilize the Buster SDKs, APIs and other Buster Platform features described in the Documentation (“Development Materials”) to enable the Customer Product and interact with Customer Product data. As between the parties, Buster, Buster Affiliates, and their suppliers and licensors own all right, title, and interest in and to all intellectual property rights in the Development Materials.
k. Client access rights
Customer may provide third parties accessing the Customer Product (“Clients”) with access to the embedded user interfaces of Buster Platform and Dashboard Deliverables in production environments only and in accordance with the Documentation.
l. Customer control
Customer shall not allocate authorized user privileges to Clients beyond those specified in the Documentation, shall not allow Clients to control authorized user provisioning or data warehouse connections, and agrees to be wholly responsible for all compliance with the Terms and Order as if Clients were Customer. Buster disclaims all obligations and liabilities to Clients and Customer shall indemnify Buster against, and hold Buster harmless from, all damages, costs, or losses arising out of all Client claims or demands, without limitation, against Buster or Buster Affiliates. Process limitations applicable to Buster’s similar obligation in the Terms will apply to Customer’s obligation herein. Support obligations apply exclusively to Customer and Customer shall use commercially reasonable efforts to identify, isolate, and remediate any suspected error in Buster Platform, Dashboard Deliverables, or the Customer Product prior to submitting any support request to Buster.
m. Logos
Customer agrees not to alter, remove, or obstruct the “Powered by buster” watermark where presented in Buster Platform or Dashboard Deliverables.
Customer acknowledges that any unauthorized modification of such attribution may result in termination of embedding rights without liability to Buster.
n. Attorneys' fees
If any action, suit, or proceeding is instituted to interpret, enforce, or otherwise arise out of or relate to these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, costs, and other expenses incurred in connection therewith, in addition to any other relief to which such prevailing party may be entitled.
o. Self-hosting
If you obtain and deploy the Buster Platform or components thereof independently (for example, on your own servers, in your own cloud environment, or from an open source repository), your use of such self-hosted deployment is governed solely by the applicable open source license, not these Terms. Buster has no obligation to provide support, maintenance, updates, warranties, or indemnities for any self-hosted instances unless otherwise agreed in writing. You assume all responsibility for maintaining and securing the self-hosted environment and ensuring compliance with all applicable licenses and laws.
p. Deployments in third party cloud environments
If you obtain and deploy the Buster Platform or components thereof independently (for example, on your own servers, in your own cloud environment, or from an open source repository), your use of such self-hosted deployment is governed solely by the applicable open source license, not these Terms. Buster has no obligation to provide support, maintenance, updates, warranties, or indemnities for any self-hosted instances unless otherwise agreed in writing. You assume all responsibility for maintaining and securing the self-hosted environment and ensuring compliance with all applicable licenses and laws.
q. Right to amend terms
Buster may modify these Terms from time to time by posting revised Terms on the Site or providing notice via email or the Platform Service. Any changes will become effective as stated in the notice. Your continued use of the Platform Service after the revised Terms are effective constitutes acceptance of the modified Terms.
r. Entire agreement
These Terms, together with the Order, Privacy Policy and any SOW, constitutes the sole and entire agreement between you and Buster with respect to the subject matter hereof, and supersede and extinguish all prior agreements, representations (whether oral or written), and understandings regarding such subject matter.
In the event of any conflict or inconsistency between these Terms, the Order, the Documentation, or any policies referenced herein, these Terms shall control unless otherwise expressly agreed in writing by Buster.
Reference our Privacy Policy