The open-source, AI-native data stack

Sprint Labs, Inc (d/b/a “Buster”) (“Buster,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”). This Privacy Policy describes how we collect, use, disclose, store, and protect personal information and certain other information when you access or use our website (including at https://www.buster.so and any associated subdomains), platform, products, services (including software-as-a-service data analytics and visualization services), mobile or desktop applications, and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understand, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree, do not access or use the Services.

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information we collect when you use our Services, or when you otherwise interact with us, such as through our customer support channels or marketing campaigns. It does not apply to third-party websites, services, or applications that may link to or from our Services.

INFORMATION WE COLLECT

We may collect several types of information from and about users of our Services, including:

Personal information

Contact Information: Such as name, email address, phone number, company name, and job title, which you provide when creating an account, subscribing to our Services, or otherwise interacting with us.

Account Credentials: Such as usernames, passwords, and similar security information that we use for authentication and account access.

b. Customer content and data sources

When you integrate our Services with your databases, data warehouses, or other data sources (“Data Sources”), we will query, retrieve, and process data from these Data Sources (“Customer Content”) at your direction. Customer Content may include personal information or other sensitive information, depending on what you choose to store in your Data Sources.

Please note that we do not control what information you or your organization choose to store or process using our Services. You are responsible for ensuring that any Customer Content you provide or authorize us to access is obtained and processed in compliance with applicable laws.

c. Usage information

We may collect information about how you and Authorized Users interact with our Services, such as log-in times, search queries, queries made to integrated Data Sources, dashboard configurations, and user interface interactions. We may also collect technical information such as IP addresses, browser type, operating system, device identifiers, and referral URLs.

d. Cookies and similar technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Services and to remember user preferences. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our Services.

HOW WE USE YOUR INFORMATION

We use the information we collect for purposes that include:

Providing and Improving the Services: To operate, maintain, optimize, and enhance our Services, including querying Customer Content, generating analytics and dashboards, and providing related customer support.

Authentication and Security: To verify user credentials and protect against unauthorized access, security incidents, and other potentially malicious activities.

Communication: To respond to inquiries, provide technical support, send administrative messages (e.g., notices about changes to our Terms or Privacy Policy), and send information about new features or promotions.

Analytics and Development: To analyze usage, improve our software, train and refine our machine learning models (including large language models (“LLMs”)), and develop new products, features, or enhancements.

Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to enforce our agreements and policies.

DATA RETENTION

We retain personal information for as long as necessary to provide our Services or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. Customer Content is retained in accordance with the instructions and settings defined by you or your organization, and as described in our Terms of Service.

DISCLOSURE OF YOUR INFORMATION

We may disclose information we collect, including personal information, to:

Service Providers and Contractors: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes providers of data storage, hosting, and processing, as well as analytics and LLM providers (e.g., OpenAI, Anthropic) who help us generate responses and insights based on your queries. When using LLM providers, we may send portions of Customer Content, including queries, prompts, and contextual data, to these third-party LLM providers for processing. These LLM providers may have their own terms and privacy policies, and by using our Services, you consent to the transmission of your data to them. We will take commercially reasonable steps to select reputable LLM providers and implement security measures, but we cannot guarantee their performance or data handling practices.

Affiliates: We may share information with our affiliates for internal business purposes.

Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, information may be transferred to a successor or affiliate as part of that transaction.

Legal Requirements: We may disclose information if required to do so by law or in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, investigate fraud, or protect the safety of our users or the public.

DATA SECURITY

We implement reasonable and appropriate technical, administrative, and physical safeguards to help protect the information we collect. However, no security measure is perfect, and we cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of any of our safeguards.

In the event we become aware of a security incident involving your personal information, we will notify you in accordance with applicable laws.

YOUR CHOICES AND RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, restrict, or object to certain uses of your personal information. To exercise these rights, please contact us at the address provided below.

If you choose not to provide certain information or restrict how we can use or share it, you may not be able to use certain features of our Services.

INTERNATIONAL DATA TRANSFERS

We may process and store your information on servers located outside of your home country, including in the United States. By using our Services, you consent to the transfer of your personal information to countries where data protection laws may differ from those in your country of residence.

When transferring personal data internationally, we will take appropriate measures to ensure an adequate level of data protection in compliance with applicable data protection laws.

CHILDREN'S PRIVACY

Our Services are not directed to, nor intended for use by, individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child under the required age has provided us with personal information, we will take steps to delete such information. If you believe we may have information from a child, please contact us using the details below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of the Privacy Policy. If the changes are significant, we may provide more prominent notice or seek your consent as required by law.

Your continued use of the Services after the updated Privacy Policy becomes effective indicates that you have read, understood, and agreed to the current version of the Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights regarding your personal information, please contact us at:

Sprint Labs, Inc (d/b/a Buster)
1333 Valley Grove Way
Pleasant Grove, UT 84062
Email: [email protected]

This Privacy Policy does not create or confer any additional rights, remedies, or liabilities beyond those contained in our Terms of Service. In the event of any conflict or inconsistency between this Privacy Policy and the Terms of Service with respect to liability or remedies, the Terms of Service shall govern.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.